Part 1: Why Do I Need to Study Organizational Behavior?
1 Introducing Organizational Behavior 1-1
1.1 Organizational Behavior 1-2
What is Organizational Behavior? 1-2
Why is Organizational Behavior Important? 1-2
How We Learn About Organizational Behavior 1-4
1.2 Thinking Critically about Organizational Behavior 1-6
What is the Science of Organizational Behavior? 1-7
What Does It Mean to Think Critically? 1-8
Why is It so Hard to Think Critically? 1-9
What are Steps in the Critical Thinking Process? 1-10
1.3 Managers, Team Leaders, and Organizational Behavior 1-13
Effective Managers and Team Leaders 1-13
What Do Managers and Team Leaders Do? 1-14
What are the Essential Skills of Managers and Team Leaders? 1-15
Self-Test Chapter 1 1-17
2 OB in Context 2-1
2.1 Why Context Matters in OB 2-2
Why Does Context Matter? 2-2
Strategy: What is Important and Valued in An Organization 2-2
Rewards: Why People Do What They Do 2-3
Structure: How People Work (or Don’t Work) Together 2-4
2.2 Building Effective Organizational Cultures 2-9
What is Organizational Culture? 2-9
How Do We Identify an Organization’s Culture? 2-10
How Do We Build Strong Cultures? 2-14
Self-Test Chapter 2 2-15
Part 2: Why Do People Behave as They Do?
3 Individual Differences 3-1
3.1 Personality 3-2
Nature or Nurture? 3-2
Are Personalities Stable? 3-2
What are Behavioral and Social Traits? 3-4
What are Personal Conception Traits? 3-8
What are Cognitive Traits? 3-10
How Can We Assess Personality? 3-11
3.2 Values 3-15
What are Values and Where Do They Come From? 3-15
How Do Values Differ Across Culture? 3-17
Self-Test Chapter 3 3-20
4 Perception and Emotion 4-1
4.1 Perception and Attribution 4-2
What is Perception? 4-2
What is Attribution? 4-4
Perception and Attribution Errors 4-6
4.2 Emotions and Moods 4-8
What are Emotions and Moods? 4-8
What is Emotional Intelligence? 4-10
4.3 Attitudes 4-12
What is an Attitude? 4-13
What are Job Attitudes? 4-14
How Do Attitudes Influence Work Behavior? 4-17
Self-Test Chapter 4 4-20
5 Motivation 5-1
5.1 Motivation and Performance Management 5-2
What is Motivation? 5-2
Pay for Performance 5-3
What is Performance Management? 5-4
How Do We Create More Motivating Environments? 5-7
5.2 Needs Theories of Motivation 5-9
Maslow’s Hierarchy of Needs 5-10
Alderfer’s ERG Theory 5-11
Manifest Needs Theory 5-12
Emotional Drives or Needs Model 5-13
5.3 Process Theories of Motivation 5-14
Equity Theory 5-14
Goal-Setting Theory 5-18
Self-Test Chapter 5 5-20
Part 3: How Do I Effectively Manage Myself and Influence Others?
6 Work Well in Teams 6-1
6.1 Understanding Team Effectiveness 6-2
What Makes a Team Effective? 6-2
How Can We Set Teams up for Success? 6-3
How Does Member Diversity Affect Team Performance? 6-7
6.2 Understanding Team Dynamics 6-8
What are Roles and Role Dynamics? 6-9
What are Norms? 6-11
What are Other Important Team Dynamics? 6-13
6.3 Building a High-Performance Team 6-15
How Do We Build a High-Performance Team? 6-15
What are the Stages of Team Development? 6-17
What is the Role of Team Cohesiveness? 6-18
How Can We Improve Team Decision Making? 6-20
Self-Test Chapter 6 6-23
7 Be an Effective Leader and Follower 7-1
7.1 Understanding Leadership 7-2
What is Leadership? 7-2
How Does Leadership Work? 7-5
7.2 Leaders in Action 7-9
What Makes Leaders Successful? 7-10
Ways We Act (or Not) as Leaders 7-12
7.3 Understanding Followership 7-16
What is Followership? 7-16
Ways We Act (Or Not) as Followers 7-18
Self-Test Chapter 7 7-22
8 Understand and Manage Power and Politics 8-1
8.1 Understanding Power 8-2
What is Power? 8-2
Where Does Power Come From? 8-4
How is Power Gained and Lost? 8-5
8.2 Build Your Power Bases 8-7
What is Position Power? 8-8
What are Responses to Position Power? 8-9
What is Personal Power? 8-10
Connection Power 8-11
How Can I Build My Power Bases? 8-11
8.3 Navigate the Political Landscape 8-13
Why Do We Have Organizational Politics? 8-13
How Can I Develop My Political Skills? 8-15
Self-Test Chapter 8 8-17
9 Build Strong Relationships and Networks 9-1
9.1 Build Strong Relationships 9-2
What Kinds of Relationships Matter? 9-2
How are Relationships Developed? 9-3
How Do We Build and Maintain Good Relationships? 9-5
9.2 Building Strong Networks 9-7
What are Networks? 9-7
How Do Networks Work? 9-8
9.3 Leveraging Your Network 9-13
Networks and Social Capital 9-14
How Do We Leverage a Network? 9-15
Using Your Network to Advance Your Career 9-17
Self-Test Chapter 9 9-18
10 Develop Communication Skills 10-1
10.1 Communicating for Influence 2
What is Framing? 10-2
How Can We Communicate with Charisma? 10-3
Why are Stories so Persuasive? 10-6
Don’t Forget the Nonverbals 10-7
10.2 Handle Difficult Conversations Using Supportive Communication 10-9
What is a Difficult Conversation? 10-9
What are Supportive Communication Principles? 10-10
10.3 Develop Your Feedback and Listening Skills 10-14
What is Developmental Feedback? 10-14
What are Active Listening Skills? 10-16
Self-Test Chapter 10 10-20
11 Handle Conflict, Negotiation, and Decision Making 11-1
11.1 Manage Conflict 11-2
Why Do We Have Conflict? 11-2
What Conflict Management Strategy Should I Use? 11-3
How Can I Guard against Conflict Management Pitfalls? 11-6
11.2 Learn How to Negotiate 11-8
Why Should I Negotiate? 11-8
How Do I Negotiate? 11-9
How Can I Guard against Common Negotiation Pitfalls? 11-13
11.3 Be a More Effective Decision Maker 11-15
What are Common Approaches to Decision Making? 11-15
How Can I Be a Better Decision Maker? 11-18
How Can I Guard against Common Decision-Making Pitfalls? 11-19
Self-Test Chapter 11 11-22
OB Skills Workbook W-1
Glossary G-1
Self-Test Answers ST-1
Notes N-1
Index I-1
