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New To This Edition

All new: The Future of Communication gives a glimpse into fascinating technologies that are beginning to reshape business communication, including real-time translation, haptic communication, virtual and augmented reality, gestural computing, and automated emotion recognition.

Many new or substantially revised figures; the fifth Canadian edition has annotated model documents, examples of mobile communication in business communication, and examples of social media.Revised annotations in model documents make it easier for students to see the specific changes made to transform ineffective messages into effective ones.

New questions and student activities; one-third of the communication cases are new.

Learning Objectives: Check Your Progress sections have been converted to quick-to-read bulleted lists for easier study and review.

Numerous sections are new or substantially revised, reflecting the latest research and practices in business communication:

• Communicating in an Organizational Context
• Developing Skills for Your Career
• Characteristics of Effective Teams
• Conflict Resolution in Team Settings
• Improving Your Nonverbal Communication Skills
• Workplace Etiquette
• Messaging
• Asking for Recommendations
• Writing Instructions
• Refusing Requests for Recommendations
• Using the Three-Step Writing Process for Persuasive Messages
• Balancing the Three Types of Persuasive Appeals
• Using Presentation Software to Create Visual Reports
• Keys to Being a Valued Networker
• Job-Specific Keywords
• Building an Effective LinkedIn Profile
• Understanding the Interviewing Process
• Common Types of Interview Questions
• Interviewing by Phone
• Interviewing by Video